Privacy policy

🔐 Privacy Policy – FinessShop

Effective date: [Insert date]

At FinessShop, we are committed to protecting your privacy and handling your personal data with transparency, care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website: www.finessshop.co.uk

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

📌 1. Who We Are

FinessShop Ltd
Registered in the United Kingdom
Email: support@finessshop.co.uk

We are the data controller responsible for your personal data.

📋 2. What Data We Collect

When you visit or shop on our website, we may collect the following personal data:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Purchase history

  • IP address, device type, browser type

  • Website usage and activity (via cookies and analytics tools)

We do not store full credit card details on our servers.

🧭 3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and shipping information

  • Personalise your shopping experience

  • Improve our website and marketing

  • Send marketing emails (only with your consent)

  • Prevent fraud and ensure platform security

✅ 4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract – to fulfil your orders

  • Consent – for optional marketing communications

  • Legal obligation – where required by law (e.g. tax records)

  • Legitimate interest – to improve our services and protect our platform

🔒 5. How We Store and Protect Your Data

Your data is stored securely on encrypted servers. We use technical and organisational measures to protect your information from unauthorised access, alteration, or loss.

We keep your data only for as long as necessary to fulfil the purposes described above or to meet legal obligations (e.g. tax laws may require us to retain order records for 6 years).

📤 6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping partners (e.g. Royal Mail, DPD)

  • IT and web hosting providers

  • Marketing platforms (e.g. Mailchimp), only with your consent

All third parties are contractually required to respect the security of your data.

🌍 7. International Data Transfers

If we transfer your data outside the UK (e.g. for cloud hosting), we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision by the UK government.

📩 8. Marketing Preferences

You will only receive marketing communications from us if you’ve opted in. You can unsubscribe at any time by:

🍪 9. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. You can manage your cookie preferences via your browser settings or through our cookie banner.

See our full Cookie Policy for more details.

🧍 10. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, email us at support@finessshop.co.uk

If you're not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

🔁 11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised "Effective Date".

📞 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@finessshop.co.uk
Business hours: Monday to Friday, 9am–6pm (UK time)

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Perfeito! Abaixo está a Privacy Policy da sua loja FinessShop, finalizada e adaptada totalmente para o Reino Unido (UK GDPR), em inglês britânico. Pronta para ser publicada no seu site.

🔐 Privacy Policy – FinessShop UK

Effective Date: [Insert Date]

At FinessShop, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or shop on our website www.finessshop.co.uk.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

📌 1. Who We Are

FinessShop Ltd
Registered in the United Kingdom
Email: support@finessshop.co.uk

We are the “data controller” for the personal information you provide through this website.

📋 2. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Delivery and billing address

  • Telephone number

  • Payment details (via secure third-party providers)

  • Purchase history

  • IP address and browser/device type

  • Behavioural and usage data (via cookies)

We do not store full credit/debit card information on our servers.

🧭 3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Send order updates and shipping notifications

  • Provide customer service and respond to enquiries

  • Personalise your experience on our website

  • Send marketing emails (only with your explicit consent)

  • Prevent fraud and enhance website security

  • Meet legal and regulatory requirements

✅ 4. Legal Basis for Processing

We rely on the following legal bases:

  • Contract – to fulfil your orders and provide services

  • Consent – for optional marketing communications

  • Legal obligation – to comply with laws and tax regulations

  • Legitimate interest – to improve our services and site performance

🔒 5. Data Security & Storage

We store your data securely using encryption and access controls. All transactions are processed through secure payment gateways (e.g. Stripe, PayPal).

We retain your personal information only as long as necessary to provide our services or comply with legal obligations (e.g. accounting rules may require keeping order records for up to 6 years).

📤 6. Sharing Your Data

We never sell your personal information. We may share it with trusted third parties, including:

  • Payment processors

  • Courier/delivery services

  • Marketing platforms (with your permission)

  • Hosting and analytics providers

All partners are contractually bound to protect your data.

🌍 7. International Data Transfers

If your data is transferred outside the UK (e.g. cloud storage), we ensure it is protected using approved safeguards, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions.

📩 8. Marketing Communications

We will only send you marketing emails if you opt in. You may unsubscribe at any time by:

🍪 9. Cookies

We use cookies to provide a better browsing experience and to analyse website traffic. You can control cookie settings through your browser or our cookie banner.

For more information, see our Cookie Policy.

🧍 10. Your Data Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw your consent at any time

  • Request data portability

To exercise your rights, contact us at support@finessshop.co.uk.

You may also file a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

🔁 11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

📞 Contact Us

Have questions about your data or this policy?

FinessShop Ltd
Email: support@finessshop.co.uk
Hours: Monday–Friday, 9am–6pm (UK time)